Last updated: 6 September 2026
Sašo Radović (“we”, “us”), operator of hotmama4u.com, is committed to maintaining a safe, lawful, and consensual platform. This policy explains how anyone — whether a member, a person depicted in content, or a member of the public — can raise a complaint, and how we handle it.
1. What you can complain about
- Content you believe is non-consensual or published without proper consent
- Content that may depict a minor (treated with zero tolerance and the highest priority)
- Content that is illegal, infringing, or violates our Terms
- Content you appear in and want removed
- Concerns about billing, privacy, or conduct
2. How to file a complaint
Email info@hotmama4u.com with the subject line “COMPLAINT” and include:
- A description of the issue
- The URL(s) or content involved (if applicable)
- Whether you are the person depicted, a rights holder, or a third party
- Your contact details so we can follow up
You may request confidentiality, and we will protect your identity to the extent permitted by law.
3. How quickly we respond
- Acknowledgement: within 7 days (often much sooner)
- Resolution: we aim to review and resolve complaints within a reasonable time depending on complexity
- Illegal content (e.g. suspected CSAM or non-consensual material): reviewed immediately, removed if verified, and reported to the appropriate authorities (including NCMEC where applicable)
4. How we handle complaints
- We log the complaint and assign it for review.
- We assess the content/issue against the law and our Terms.
- We may temporarily disable access to disputed content during review.
- We notify you of the outcome where appropriate.
- We keep records of complaints and actions taken.
5. Content removal & consent withdrawal
Any individual depicted in content has the right to request removal at any time, including withdrawal of previously given consent. Verified requests are honoured promptly. See also our DMCA / Content Removal page.
6. Escalation
If you are dissatisfied with our handling, you may escalate by replying to our response and requesting senior review. You also retain the right to contact relevant regulators or law-enforcement authorities.
7. Contact
Sašo Radović · info@hotmama4u.com
*This document is a template and not legal advice. Have it reviewed by a qualified attorney before launch.*